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ERPNext Support Module

Deliver faster, smarter support — unified ticketing, SLA tracking, maintenance scheduling and a self-service portal for happier customers.

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Powerful features built for support teams

From ticket intake to maintenance visits, ERPNext gives your team the workflows, automation and reporting needed to resolve issues faster and measure performance.

Manage Tickets

Create, categorize and prioritize support tickets from multiple channels. Centralized queue with full audit trail and customizable fields.

Automate Ticket Assignment

Set rules to auto-assign tickets by skill, product, or priority. Ensure the right agent gets the right ticket every time.

Track SLAs

Define SLA policies and track response and resolution times. Get automatic alerts on breaches and detailed SLA reports.

Monitor Team Performance

Dashboards and KPIs show response times, resolution rates and productivity. Use reports to reward performance and spot bottlenecks.

Customer Self Service Portal

Let customers open and track tickets, view knowledge articles, and find fixes — reducing repetitive requests and improving satisfaction.

Knowledge Base

Create searchable articles, FAQs and how-tos. Link KB articles to tickets to speed up resolutions and empower agents and customers.

Schedule Maintenance Visits

Plan preventive or corrective maintenance with an integrated calendar. Assign technicians, set reminders and manage spare parts.

Track Maintenance Visits

Log visit outcomes, parts used, technician notes and follow-ups. Maintain a history of visits to improve uptime and maintenance planning.

Why choose ERPNext for Support?

  • Unified system — tickets, CRM, assets and billing work together.
  • Automation reduces manual work and speeds up response times.
  • Full traceability and compliance with SLA-driven workflows.
  • Field service support for scheduled maintenance and on-site visits.
Support Dashboard

Ready to transform your support operations?

Demo the ERPNext Support Module and see how automated ticketing, SLAs and maintenance scheduling save time and reduce downtime.