Privacy Policy

1. Information we collect

Information you give us

• Enquiries and demo requests: your name, organisation, mobile number, email address and the message you write in our contact form.
• Emails, calls and meetings: the details you share when you talk to our team.
• Job applications: your name, contact details, CV and any other details you send us.
• Support requests: your name, email address and the details of the issue you report.
• Clients: billing details such as company name, address, GSTIN and contact person, and the information needed to deliver our services.

Information collected automatically

• Your IP address, browser type, device type, the pages you visit, the time of your visit and the page that sent you to us. Our server keeps this in logs and in basic page-view statistics.
• Information collected by cookies and similar tools. See Cookies below.

Information in client systems

When a client asks us to set up, migrate, develop or support their ERPNext or Frappe system, we may see personal data stored in that system, such as their customers', suppliers' or employees' details. We use this data only to do the work the client has asked for, following the client's instructions. The client decides why and how that data is used.

2. How we use your information

• To reply to your enquiry, arrange a demo and send you the information you asked for.
• To prepare quotations, deliver our services, raise invoices and collect payments.
• To provide support and keep our clients' systems running.
• To review job applications and contact candidates.
• To keep our website secure and to block spam and automated misuse of our forms.
• To understand how visitors use our website and to measure how well our online adverts work.
• To send you updates about our services, only if you are a client or have asked to hear from us. You can opt out at any time.
• To meet our legal, tax and accounting obligations.

We do not sell your personal information.

3. Why we are allowed to use it

We use your personal information on one of these grounds under the DPDP Act:

• Consent: when you fill in our contact form, apply for a job or ask to receive updates, you agree to us using your information for that purpose. You can withdraw your consent at any time, and withdrawing it does not affect anything we did before.
• Legitimate uses: when we need the information to deliver a service you have asked for, to comply with the law, or for other uses the DPDP Act permits.

4. Who we share it with

We share personal information only when we need to, and only with:

• Service providers who help us run our business, such as our hosting provider, email delivery service and accounting tools. They may use the information only to provide their service to us.
• Google, for reCAPTCHA (spam protection on our forms), Google Ads (measuring adverts), Google Fonts (website fonts) and YouTube (videos embedded on some pages). Google's use of this information is covered by the Google Privacy Policy.
• Authorities, when the law requires it or to protect our rights, our clients or the public.
• A buyer or successor, if our business is merged, sold or restructured. Your information would stay protected under this policy.

5. Cookies

Cookies are small files that a website stores in your browser. We use:

• Essential cookies that make the website work, such as keeping you signed in to our client or support portal. The website cannot work properly without them.
• Third-party cookies set by Google reCAPTCHA, Google Ads and YouTube when you visit pages that use them. These help block spam, measure adverts and play videos.

You can block or delete cookies in your browser settings. If you block essential cookies, some parts of the website, such as signing in, may not work.

6. How long we keep it

• Enquiries: as long as we are in touch with you about a possible project, and then only as long as is reasonable to follow up.
• Client records: for the length of our work together, and invoices and accounting records for as long as Indian tax and accounting laws require.
• Job applications: for as long as the hiring process is open, and longer only if you agree to us keeping your CV for future roles.
• Website logs: for a limited period for security and statistics.

When we no longer need your information, we delete it or remove the details that identify you.

7. Your rights

Under the DPDP Act you have the right to:

• ask for a summary of the personal information we hold about you and how we use it;
• ask us to correct, complete or update your information;
• ask us to delete your information, unless we must keep it by law;
• withdraw your consent;
• have a complaint about how we handle your information resolved; and
• nominate another person to use these rights for you if you die or are unable to act.

To use any of these rights, use our data request form or deletion request form, or email our Grievance Officer (details below). We may need to confirm your identity before we act on a request.

8. How we protect it

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls, limited staff access and regular backups. No method of sending or storing data over the internet is completely secure, so we cannot promise absolute security. If a personal data breach happens, we will inform affected people and the Data Protection Board of India where the law requires it.

9. Storage and transfers outside India

Our website and systems are hosted with service providers who may store or process data in India or in other countries. When information is transferred outside India, we do so only as the DPDP Act and other applicable laws allow.

10. Children

Our website and services are meant for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us their information, please contact us and we will delete it.

11. Links to other websites

Our website links to other websites, such as Google, YouTube and the Frappe and ERPNext projects. We are not responsible for how those websites handle your information. Please read their privacy policies.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top. If we make important changes, we will make this clear on our website.

13. Grievance Officer and contact

If you have a question or complaint about how we handle personal information, contact our Grievance Officer:

We will reply as soon as we can and within the time the law requires. If you are not happy with our answer, you can complain to the Data Protection Board of India.